Customer Support

LOGIN SUPPORT

If you cannot log in, or you are directed to the sales page to re-purchase, or you cannot play videos or you cannot see certain elements of the product you purchased, then try this: DELETE YOUR INTERNET BROWSER'S CACHE, COOKIES and HISTORY, and log in. This solves the problem 99% of the time.

If you still cannot access the program, then use the form below to email login support team (include your username and email). Please provide details of what happens when you try to log in.


CANCELLATION SUPPORT:

To cancel your Strength Academy Membership:

If you joined AFTER June 20th, 2022, CANCEL YOUR MEMBERSHIP by logging in to your dashboard at https://www.drsarasolomon.com/my-account/ and click on subscriptions in the dashboard and cancel. You will receive confirmation of your cancellation to your PayPal (purchase) email address. If you do not receive email confirmation or have issues cancelling it or it states, "no active subscription to cancel", please contact support for assistance with the cancellation (provide your username & purchase email so we can cancel it for you). You can also log into PayPal directly to verify the cancellation of your membership, and you can also cancel your membership directly in PayPal. Log in to your PayPal account, go to Profile, and click My money. Update your agreement in the "my pre-approved payments" section.

If you joined BEFORE June 20, 2022, click this link to cancel. You cannot cancel from the subscriptions section in the dashboard (it will state no active subscriptions to cancel). You will receive confirmation of your cancellation to your PayPal (purchase) email address. If you do not receive email confirmation or have issues cancelling it, please contact support for assistance with the cancellation (provide your username & purchase email so we can cancel it for you). You can also log into PayPal directly to verify the cancellation of your membership, and you can also cancel your membership directly in PayPal. Log in to your PayPal account, go to Profile, and click My money. Update your agreement in the "my pre-approved payments" section.

In the event the subscription section of your dashboard states "no active subscription to cancel", and you know you have an active subscription (i.e. you have NOT cancelled it and you have not received email confirmation of the cancellation from PayPal), then contact support for assistance with the cancellation (provide your username & purchase email so we can cancel it for you).

Please note, as per the terms of service, that there are no refunds for forgetting to cancel your membership, for failing to confirm if you successfully cancelled your membership, or for not using your membership. If you are unsure if you successfully cancelled your membership, email support prior to your renewal date for confirmation/assistance, as there will be no refunds on subscriptions for billing periods that have already lapsed.

Note: if you cancel, you will no longer have access to the online academy on the website, and you will be removed from the facebook group once your term has ended.


Note: If you don't receive an email reply within 24 hours of using the email contact form, then your email was not received. You can email directly here or here

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