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Customer Support

LOGIN SUPPORT

If you cannot log in, or you are directed to the sales page to re-purchase, or you cannot play videos or you cannot see certain elements of the product you purchased, then try this: DELETE YOUR INTERNET BROWSER'S CACHE, COOKIES and HISTORY, and log in. This solves the problem 99% of the time.

If you still cannot access the program, then use the form below to email login support team (include your username and email). Please provide details of what happens when you try to log in.

If you don't receive an email reply within 24 hours of using the email contact form, then your email was not received. You can email directly here or here.

CANCELLATION SUPPORT:

To cancel your Strength Academy Membership:

Because DrSaraSolomon.com has operated on more than one platform over time, cancellation procedures may differ depending on when you originally joined.

  • If you joined AFTER June 20th, 2022, CANCEL YOUR MEMBERSHIP by logging in to your dashboard at https://www.drsarasolomon.com/my-account/ and click on subscriptions in the dashboard and cancel.
  • If you joined BEFORE June 20, 2022,  click this link to cancel. You cannot cancel from the subscriptions section in the dashboard (it will state no active subscriptions to cancel). You can also cancel your membership directly in PayPal.

 

Failure to cancel prior to the renewal date will result in automatic renewal of the Plan, and charges will apply for the new billing period. To avoid renewal charges, you must cancel before the renewal date and time shown in your account or receipt.

The auto-renewal date of your subscription is indicated on your most recent receipt and inside your account dashboard. If you're not sure of your renewal date or when you joined, please contact support (include your purchase name and email). If you are unsure if you successfully cancelled your membership, email support for confirmation/assistance.

As per the  terms of service, there are no full refunds for subscriptions for billing periods that have already lapsed.

Note: If you don't receive an email reply within 24 hours of using the email contact form below, then your email was not received. You can directly email support (include your username and purchase email).