FAQs

Last Updated Sept 1, 2016

FAQS

The FAQ's are organized into categories to help you find the answer to your question:


1. CUSTOMER SERVICE

Please note that although I would love to have all the time in the world to help every one of you personally, I receive a very high volume of emails daily. It's not possible for me to respond directly to all emails that are sent to me. Note that high priority is given to paying customers, and depending on the request, the reply to your inquiry may come from a member of my support team.

BEFORE YOU WRITE AN EMAIL, kindly check the FAQs below.

If you have a question about intermittent fasting, kindly check the Intermittent Fasting FAQs.  

You will get a reply within 48 hours. If you do not get a reply, it's because the answer to your question is found below in the FAQs. 🙂


2. Where to Begin

I'm thrilled you want to learn more about my Fat Loss Fast System! But before you begin, please consult with your physician to make sure intermittent fasting, flexible dieting and exercising are right for you. Get clearance from your physician.

3. The 6 Day Kickstart

1. What is the 6-Day Kickstart Video Program?

The 6 Day Kickstart Video Program is not a replacement for the comprehensive Fat Loss Fast System e-Books. The 6 Day Kickstart is a video crash course that also includes real time workouts and recipe videos. I recommend you read the e-Books first, and then solidify the concepts by taking the 6 Day Kickstart Video Course. If you are serious about getting lasting results, both the e-Books and the video course are strongly recommended.


2. I want to buy the 6 Day Kickstart Program. How do I do that? What if I already bought the Fat Loss Fast System and have an existing account on DrSaraSolomon.com. Do I need a new email and password for the 6 Day Kickstart Program?

You can access all online programs at DrSaraSolomon.com using the same email, username and password . Here's how

  • If you do not already have an account, please create a FREE account first and then purchase 6 Day Kickstart program.
  • If you do have an account, please log into your account and then sign up for the 6 Day Kickstart.

*Make sure you save all your usernames and passwords! 


3. I can't log in to my online membership. Help! It's asking me to buy my membership program again!

You can be temporarily blocked from the system if you log in using multiple devices or browsers at the same time, if you log into one device/browser before logging out of another, or if you enter your username/password incorrectly 5 times. After 5 failed login attempts, your account will be temporarily disabled.

That’s why the sales page re-appears asking you to join. Just ignore this when this happens and contact login support to have your profile reprogrammed. The login support button is located on the top right of the website.

If you received a 503 error, this means that you have reached your IP limit. Please note IP restriction is a security measure. Hackers usually use automated programs to submit combinations of passwords. That's why the website saves the IP of every user and after a few failed logins, it will trigger the system to block the IP. This is a default response to nullify any possible hacking attempt.

If you still cannot log in or if you encounter errors not related to the above scenarios, please email your concerns to login@drsarasolomon.com. Our support team will resolve the issue within 24 hours. The login support button is found on the top right corner of the website.


4. I'm logged into the member's section, but I cannot view the videos. Help.

You can be temporarily blocked if you log in using multiple devices or browsers at the same time, if you log into one device/browser before logging out of another. Contact login support (click the login support button at the top right corner of the website) to have your profile reprogrammed. Make sure you clear your history/refresh your browser before logging in again.


5. How do I log in? I forgot my password ... or... how do I change my password?

Click the login button on the DrSaraSolomon.com website. Click the "forgot password" button and follow the instructions.

login forgot password


6. Is Paypal the only payment option?

Yes, Paypal is the only option at this time.


4. The Fat Loss Fast System

1. What is the Fat Loss Fast System?

The  Fat Loss Fast System is the ultimate maintainable lifestyle. This comprehensive system offers home and gym workouts, recipes, motivation, and a common sense approach to eating. It's a digital product (consisting of e-Books, online videos, a Facebook support group, and more). Please click here to learn about the Fat Loss Fast System.


2.  Can I download the Fat Loss Fast System e-Books to my Mobile Phone?

All materials are DIGITAL and sent to you INSTANTLY in PDF format. Nothing will be physically mailed to you.  Download to any computer or iPad, just NOT a phone. Instant download means you can START TODAY!

It's really easy to lose the link if you download it to a phone. Even though you can download and save the e-Book(s) to iBooks on your iPhone (not android), it's not recommended to do so because of the large file size and because it will be hard to read them on a small screen. Make sure you save a back-up copy somewhere else first.


3. How do I save my Fat Loss Fast System e-Book(s). What happens if I don’t save my e-Book(s)?

All Fat Loss Fast System e-Books are available to you immediately upon receipt of payment.

Please check the email address you used to purchase the Fat Loss Fast System e-Book(s) because this is the email address to which your e-Books will be sent.

Once your e-Books have been downloaded, it is your responsibility to save them and/or print them. Please do this immediately because the links for the e-Books will expire in 30 days. It is recommended to keep a back up copy. Should you lose your e-Books after the links have expired, you will have to purchase them again, just as you would with paper books bought at any bookstore.

If you do not receive the link upon purchase, please email us immediately at support@drsarasolomon.com and you will receive a reply within 24 hours. Note that no password is required to download or print the e-Book.

Remember: Do NOT download it to a mobile phone, or you will lose the link.

  • If you are NOT using an apple product, it is recommended to download a free Adobe PDF reader to your tablet or computer, as this will allow you to open and view the saved e-Books.
  • It’s also possible to save the e-Books to your Kindle. Kindly contact the Kindle customer service the learn how.
  • For apple products: you can save the e-Books to your iPad, iPhone, MacBook Laptop or iMac Desktop if you download the PDF and then immediately save it in iBooks. For iPads: a little window will show up with a button that says “open in iBooks”.  You want to click this, and then wait a second as the file is transferred to iBooks (click here for help). Now, even though you can download and save the e-Book(s) to iBooks on your iPhone (not android), it's not recommended to do so because of the large file size and because it will be hard to read them on a small screen (so make sure you save a back-up copy first).
  • Check your downloads folder if you can’t find the file.

You can see my system makes it really ease for you to download the ebooks, and even save them to your Dropbox. Please refer to the photo:

c

Please watch the video to learn how to save the e-Books:


4. I ordered the Fat Loss Fast System, but... I haven't received it ... or.... I cannot figure out how to access it. What do I do? 

Before emailing customer service, did you check the email you used to purchase the Fat Loss Fast System? Please note this is your paypal email address, and this is where the Fat Loss Fast System will be sent.

You will receive 2 emails. One with the 5 e-Books and one with your login credentials so you can access the online gym and membership programs at DrSaraSolomon.com.

If you received the first email, did you click the link that says, "View Purchase Online"? See photo:


b

Once you click that link, you will be taken to a page with your e-Books. Be sure to download and save each e-Book immediately. It's also recommended you save copies to your Dropbox.

c

You will receive a second email explaining how to access the online gym programs. You will first be instructed to set your password by clicking the link provided in the email. IMPORTANT: PLEASE SAVE YOUR USERNAME. IT WILL BE PROVIDED TO YOU IN THIS EMAIL. Note: you cannot change your username.

2 email for login tell them to save login info

If you did not receive these 2 emails, then please email support@drsarasolomon.com.

This will take you to a page on my website where you will set your new password. IMPORTANT: PLEASE SAVE YOUR PASSWORD.  Note: you can reset your password at anytime. Just click the login button and then click the "forgot password button".

3 set new password

Once you reset your password, this page will appear prompting you to login. Click the login button.

4 log in

This page will appear. Enter your login credentials.

5 here to log in

You will immediately be taken to this page. Click the "dashboard" button to access your Fat Loss Fast System Dashboard.

Welcome to the Fat Loss Fast System!

dashboard


5.  How do I join the TeamSS Facebook Group?

Once you purchase the Fat Loss Fast System, you will officially become a member of my TeamSS. You can then log into DrSaraSolomon.com. Click on the dashboard, and you will see "Join TeamSS". Click on that. You can then click the link provided to join my exclusive TeamSS Facebook group. Refer to the photo below.

dashboard

Note that if your Facebook account has high privacy settings, it’s not possible for you to join the Facebook group. If your Facebook name does not match the name you used to purchase the Fat Loss Fast System, then please email your Facebook URL to support@drsarasolomon.com using the email address you used to purchase the Fat Loss Fast System (so we know it's really you!). Then we will be able to add you as a friend and then manually place you in the group.


6. Is Paypal the only payment option?

Yes, Paypal is the only option at this time.


7. I can't log in to my online membership. Help! It's asking me to buy my membership program again!

You can be temporarily blocked from the system if you log in using multiple devices or browsers at the same time, if you log into one device/browser before logging out of another, or if you enter your username/password incorrectly 5 times. After 5 failed login attempts, your account will be temporarily disabled.

That’s why the sales page re-appears asking you to join. Just ignore this when this happens and contact login support to have your profile reprogrammed. The login support button is located on the top right of the website.

If you received a 503 error, this means that you have reached your IP limit. Please note IP restriction is a security measure. Hackers usually use automated programs to submit combinations of passwords. That's why the website saves the IP of every user and after a few failed logins, it will trigger the system to block the IP. This is a default response to nullify any possible hacking attempt.

If you still cannot log in or if you encounter errors not related to the above scenarios, please email your concerns to login@drsarasolomon.com. Our support team will resolve the issue within 24 hours. The login support button is found on the top right corner of the website.


8. I'm logged into the member's section, but I cannot view the videos. Help.

You can be temporarily blocked if you log in using multiple devices or browsers at the same time, if you log into one device/browser before logging out of another. Contact login support (click the login support button at the top right corner of the website) to have your profile reprogrammed. Make sure you clear your history/refresh your browser before logging in again.


 

9. How do I log in? I forgot my password ... or... how do I change my password?

Click the login button on the DrSaraSolomon.com website. Click the "forgot password" button and follow the instructions.

login forgot password

10. What's the difference between Fat Loss Fast 1, 2 and 3? 

Fat Loss Fast 1 is the practical guide to intermittent fasting and flexible dieting. It's an immediate kick-start e-Book. It's a quick read designed for newbies.

Fat Loss Fast 2 is the theoretical guide to intermittent fasting. It provides a review of the literature on the topic of intermittent fasting. It explains why fasting works, and it debunks common myths about fat loss.

Fat Loss Fast 3 is the kick-start guide to modified alternate-day fasting.


11. What are the workouts like in the "Phase 1" Online Gym? Will they be emailed to me? How will I know in what order to do the workouts? 

Phase 1 (conditioning): HiiT home workout program.

The workouts are full-length video workouts designed to make you sweat and laugh. They are HiiT home workouts, ranging from 10 to 35 minutes in length. They feature home gym equipment, such as a jump rope, dumbbells, kettlebells, a swiss ball, a BOSU ball, resistance bands. Some workouts feature a spinning bike, a TRX and a sandbag.

It is an 8-week program, suitable for beginners and intermediate exercisers. There are 52 full-length video workouts arranged in a 2 month calendar.

The workouts from the members' section will not be emailed to you. There is a workout calendar provided, so you will know what order in which to do the workouts.


12. What are the workouts like in the "Phase 2" Online Gym?

Phase 2 (hypertrophy): HIT gym workouts.

This is a muscle-building program (hypertrophy program) requiring commercial gym equipment. It’s a high intensity progressive resistance training 8-week program.

I designed this program to maximize muscle growth and to make plateaus a thing of the past. To prevent plateaus, you need progressive loading, variation and programmed rest.

I provide you with 8 weeks worth of written workouts and over 40 exercise video demonstrations.

If you are new to exercising, I recommend you begin with my "Phase 1" Program.


13. How do I submit a testimonial with before and after photos?

If you follow the Fat Loss Fast System, you will get results! Please keep me posted with your success!! Click here to submit your before and after photos with your testimonial for a chance to win great prizes!

Requirements: The before and after photo must be clear: please use the same pose for both. Please do not wear a bra or underwear in your photos. Bikinis and Sports attire are acceptable.


14. I have food sensitivities and/or I follow a vegan/vegetarian lifestyle. Does that mean the Fat Loss Fast System won't work for me?

My Fat Loss Fast System is NOT a meal plan. It's FLEXIBLE DIETING. Therefore, you tailor everything to your palate and unique situation on a daily basis. The beauty of my program is that you can substitute foods in all of my recipes (or any recipes, for that matter!). So if you are sensitive to shrimp, you can use chicken or tofu instead (or whatever you prefer). If you don’t like broccoli, you can use green beans instead, et. cetera. Welcome to the freedom! That's why it's sustainable.

15. When I calculate my calories and macros on your website calculator, it gives a different reading than when I calculate my calories and macros using your e-Book protocols. Why? And which is correct?

There is a subtle difference between the readings for the website calculator and the e-Book calculations.

Why does this happen? It's because the website calculator was programmed to calculate the BMR based on an average from 2 different BMR formulae (Mifflin-St Jeor and Harris-Benedict). The Fat Loss Fast 1 e-Book (as well as the iPhone mobile app), however, only uses the Harris-Benedict formula to establish the BMR.

When I tested the 2 different calculations, the difference for me is only 10 calories and 2 grams of carbs. This is negligible ...  so don't worry about it. Now, if you have a massive difference in calories and macros, it's because you did not enter the same inputs into both calculators. Double check your inputs. Did you make sure you entered the same height, age, weight, activity factor, protein input and fat input for both?

You can never get a perfect number for your calories and macros.


5. MOBILE APP 

1. Why are there 2 mobile apps? What's the difference?

There is an Android Mobile app and an iPhone Mobile app. Both are your free bonus with my Fat Loss Fast System.


2. I just downloaded the iPhone mobile app. Why can't I log in to the iPhone app with my username and password?

The iPhone mobile app and the online membership programs at DrSaraSolomon.com require separate account registrations. Oftentimes, people wrongly assume the username and password for the website members' section will grant access into the iPhone mobile app. Once you download the iPhone mobile app from iTunes, you will be able to sign up as a new user (please save your username and password). Every time thereafter, you can just log in to the iPhone mobile app with this username and password.

If you have any issues after installing the iPhone app from iTunes, please email app support.


3. When I calculate my calories and macros on the iPhone mobile app, it gives a different reading than when I calculate my calories and macros using your website calculators or the e-Book protocols. Why? And which is correct?

Did you make sure you entered the same height, age, weight, activity factor, protein input and fat input for both? Double check that first.

There is a subtle difference between the readings for the website calculator and the app calculator. For example, here are my results:

  • PRO mobile app: calories: 1613, carbs 150g, fat: 45g, protein 152g
  • website calculator: 1603 calories, carbs 152g, fat: 45g, protein 152g

Why does this happen? It's because the website calculator was programmed to calculate the BMR based on an average from 2 different BMR formulae (Mifflin-St Jeor and Harris-Benedict). The mobile app, however, only uses the Harris-Benedict formula to establish the BMR. The same is true for the Fat Loss Fast 1 e-Book: it exclusively teaches the Harris-Benedict formula.

As you can see from my results, the difference is only 10 calories and 2 grams of carbs. This is negligible ...  so don't worry about it. Now, if you have a massive difference in calories and macros, it's because you did not enter the same inputs into both calculators. Double check your inputs.

If you don't know what to enter for inputs for fat loss, for refeeds, for modified alternate-day fasting, et cetera, then please learn the material in the Fat Loss Fast 1 e-Book and/or the 6 Day Kickstart Video Program. If you don't learn the Fat Loss Fast System, then it's NOT advised you attempt using the iPhone mobile app. That would be the equivalent of jumping in a swimming pool without first learning how to swim.


4. Every time I try to calculate my calories and macros on your iPhone mobile app, it tells me to eat 0 grams of carbs, protein and fat. Is the app broken? I did all my inputs correctly.

No, the iPhone mobile app is not broken.
 
I explained in the e-Books and the 6 Day Kickstart (and it’s also written on the actual calculator on my website) that you do not need to track your macros on LITE DAYS (this is why there are no values for carbs, protein, fats for LITE DAYS). As per the protocol provided to you, focus on lean proteins and veggies on LITE DAYS.
LITE DAYS
 

5. The iPhone mobile app froze. What do I do?

If the app unexpectedly quits, stops responding, or won't open, there are 5 possible ways to fix this (for more details, click here).

  • 1. Restart the app
  • 2. Restart your phone
  • 3. Check for iOS and app updates
  • 4. Delete and reinstall the app (then login using your username and password)
  • 5. Contact app support only if steps 1 through 4 fail: please email app support.

6. There are bugs in the iPhone mobile app that need to be fixed. What do I do?

Please note my team is constantly improving the app. Note that after my team fixes the bugs, it takes 2 weeks for the updates to be approved by apple.

If you detect any bugs, please email app support.


7. When will the iPhone mobile app features be available for android?

Please stay tuned for the Android version.


8. How can I get support for the Mobile apps?

If you were unable to find the answer to your question in the FAQs, please email app support.


6. SUPPLEMENTS

1. What supplements do you recommend? 

Please head over to my supplement reviews to see what I use and why.


2. Where can I get my supplement questions answered:

  • I explain intermittent fasting supplementation my Fat Loss Fast 2 eBook. This includes:
    • BCAAs, multivitamins, fish-oil, L-carnitine, vitamin D, calcium, CLA, creatine, whey protein and casein protein.
    • When to take them to ensure absorption (fasted vs. fed state).
  • If you want to get your questions answered about any supplement, please go here.

3. Why do I need BCAAs? Which brand of BCAAs do you recommend? What about pre-workout?

  • Ideally, sugar-free BCAAs with negligible calories (<10 calories per serving and < 2g carbs) and are recommended for fasted training.
  • Please read my article, "Fast with BCAAs" to learn why BCAAs are recommended for fasted training. For more information about BCAAs, I recommend you read the Fat Loss Fast e-Books.
  • I use BSN aminoX BCAAs (I recommend grape) because 1 serving has minimal caloric load (<5 calories, <1g carb, sugar free) and they taste great.
  • For my pre-workout, I use BSN aminoX edge because it has CAFFEINE (so it's both my BCAAs and my pre workout).

4. I prefer to take BCAAs as pills, and not a powder. What do you recommend? 

  • Please go here to find alternatives that will suit your needs.

5. I'm a certified vegetarian. What BCAAs should I use? 

  • Please go here to find alternatives that will suit your needs.

6. I don't want to take BCAAs with sucralose. What should I use?

  • I consume sugar, sucralose and stevia in moderation. My philosophy is "everything in moderation, even moderation in moderation".  I respect everyone's decisions. If you elect not to consume sucralose, please click here to search for alternatives that will suit your needs. Talk to your medical doctor to find out what is best for your unique situation.

7. L-Carnitine. What is it? What Does it Do? When Do I take it? What L-Carnitine Should I Take? Do I even need it?

What is it & What Does it Do?? L-carnitine is naturally produced by your body from the amino acids lysine and methionine. It is also found in red meat and dairy products. L-carnitine transfers fat (long-chain fatty acids) into your mitochondria, where it is oxidized to produce energy. In other words, L-carnitine helps support fat burning.

When Do You Take it?? Because L-carnitine requires insulin to be taken up into the muscle, take about two to three grams of L-carnitine with either a high-carb meal or a protein shake (because whey is insulinogenic). If you train fasted, then take L-carnitine when you break your fast (your post-workout meal). If you train during your eating window, then take it with your first meal and with your post-workout meal. But a new study in the Journal of Physiology showed that taking carbs with L-carnitine is not necessary as long as you take omega-3s. This may be a more appropriate option for those wanting to take it during the fasted state. Best fat loss results come from a 5:1 ratio of omega-3s to L-carnitine. So, if you are taking 20 g of omega-3s, you would take that with 4 g of L-carnitine.

Do You Need It?? If you don't eat a lot of red meat or dairy, then you may be deficient in L-Carnitine. Then you may wish to supplement with it to reap the fat-burning benefits.I take it when I want to get shredded. I don't eat a lot of dairy or red meat so I can benefit from L-Carnitine supplementation.

I use and recommend this L-Carnitine.


8. Creatine. What is it? What Does it Do? When Do I Take it? What Creatine Should I Take? Do I even need it?

You've probably heard of it. It's one of the most popular supplements on the market. Taken appropriately and consistently, creatine can be one of the most effective supplements for increasing lean body mass and improving body composition, strength, and high-intensity performance. Yet myths and misinformation about safety and potential side effects still dog this supplement. Is it safe? Does it cause weight gain? Is it damaging to your kidneys?? Click here to get the facts.

If you are keen to build muscle, then creatine may help you get the most out of your strength workouts by reducing the sensation of muscular fatigue.

Creatine is produced in your body naturally, and it’s also found in food sources like beef. It saturates your muscles with creatine phosphate, which the body can use as an immediate energy supply when you need to push out those last few reps. It also hydrates muscle cells with water, which can help promote muscle fibre growth.

If you are wondering if I take creatine, the answer is no. But I do recommend creatine if it will help you reach your goals. Fitness goals are unique and specific to each person!

I recommend this brand of creatine. Note: Creatine doesn't need to be taken pre- or -post workout or with carbs. Just take it.


7. INTERMITTENT FASTING

I will not answer questions about intermittent fasting via email. This may seem harsh, but I have set these policies to ensure I prioritize my TeamSS members, and to ensure I can continue creating systems/products that will help you learn the content as quickly and effortlessly as possible.

I recommend you read my Intermittent Fasting FAQs. People who are really serious about taking their results to the next level implement my Fat Loss Fast System. My comprehensive system leaves no stone unturned. It will answer your questions.

 

intermittent-fasting-faqs

DISCLAIMER: intermittent fasting is not for everyone. Consult with your physician before commencing intermittent fasting.

NOTE: Some people complain of headaches and nausea when they first start fasting. For the majority of people, these symptoms go away after 2 weeks. As always, consult with your physician.


8. FLEXIBLE DIETING (CALORIES & MACROS)

1. What is Flexible Dieting?

Flexible Dieting is also referred to as “If It Fits Your Macros” (IIFYM). The IIFYM approach to diet allows for greater flexibility with your food selection because your focus is on the nutrients rather than the food source. In other words, it is NOT a meal plan.


2. I have food sensitivities and/or I follow a vegan/vegetarian lifestyle. Does that mean I can't follow your program?

The beauty of flexible dieting is that you can substitute foods in all of my recipes. So if you are sensitive to shrimp, you can use chicken or tofu instead (or whatever you prefer). If you don’t like broccoli, you can use green beans instead, et. cetera. The concept of flexible dieting is that you do not follow a meal plan or a cookie cutter approach to recipes. Rather, you tailor everything to your palate and unique situation.

3. Do I have to "eat back" the calories I burned during my workout IN ADDITION TO my daily caloric requirement?

NO! Don't do that unless you want to gain fat!

If your energy intake (ie. the calories you ingest) is greater than your energy output, then you will gain fat.

When you calculate your Total Daily Energy Expenditure (TDEE, which is the same as your maintenance level calories), this takes into consideration your Basal Metabolic Rate (BMR, which is your metabolic rate at rest) PLUS all the the calories you burn during the day from TEF (Thermic Effect of Food), volitional activity thermogenesis (ie. your workout) and NEAT(Non-Exercise Activity Thermogenesis).

Hypothetically speaking, let's say your BMR is 1260 calories and your TDEE (ie. maintenance level calories) is 1730. We already established the TDEE takes into consideration the calories your burn when you exercise, run errands, do chores, work on the job, digest your food, stay alive and subconsciously fidget. Therefore, if you eat your maintenance level of calories PLUS the calories your burn during your exercise session, then you will be eating in caloric surplus and you will store fat.


5. I'm not getting any results with the Fat Loss Fast System. 

If it’s not working, it’s because something in your energy equation is off. If your calorie input is greater than your calorie output, then you will not lose any fat.

My system works, provided you actually do it. If you are skeptical, then check out the testimonials. Speed reading my material won't help you. It's the same as buying a treadmill, and then never using it. Are you going to blame the treadmill because you are not getting results? Don't blame the system until you learn it and then implement it. Don't expect to master it overnight and don't expect to get results instantly. My advice: be patient and be consistent.

COMMITMENT SPAWNS SUCCESS. IF YOU EXPECT SUCCESS TO MOTIVATE YOU, THEN YOU HAVE THE ATTITUDE OF A LOSER.

You can either do something ... or do a whole lotta nothing. "Nothing comes of nothing". ~Shakespeare.

So learn the material and train your deficiencies. If you want results badly enough, then you will do this for yourself. No one else can do this for you.

Are you committed to your goals?

#DoItWell #EarnIt #GetToWork


9. FREE EMAIL SIGN-UPS

1. I can't confirm my subscription to your newsletter, free email workouts, and/or intermittent fasting tutorials. What do I do?

Please check your spam/trash folder and add sara@drsarasolomon.com to your "safe list" so it goes to your inbox. Otherwise, please sign up using a different email address. Also try using a different device or browser. You can access the intermittent fasting tutorials here.


2. I didn't receive an email in the series. What do I do?

Please check your spam/trash folder and add sara@drsarasolomon.com to your "safe list" so it goes to your inbox.


3. What FREE email sign-ups do you offer?


10. HOW TO BOOK ME TO SPEAK

Please click here to submit a request for me to speak at your event, or to interview me for your show. I am also available for endorsements (after evaluation) and guest appearances. Please provide as much detail as possible.


11. HOW TO BECOME AN AFFILIATE

Please email operations@drsarasolomon.com for more information.


12. MISCELLANEOUS

 

1. Where can I buy your jump rope?

The Dr. Sara Solomon Cross Speed is available here.


13. NEED SUPPORT?

  • Before you send an email, make sure you reviewed the FAQs above. If you ask a question that is answered in the FAQs, you will not receive a reply. If you have a question about intermittent fasting, kindly check the Intermittent Fasting FAQs.  Please note that although I would love to have all the time in the world to help every one of you personally, I receive a very high volume of emails daily. It's not possible for me to respond directly to all emails that are sent to me. Note that high priority is given to paying TeamSS customers, and depending on the request, the reply to your inquiry may come from a member of my support team.
  • If you have any questions or problems with your purchases, please email support@drsarasolomon.com.
  • If you have any questions or problems after installing the mobile app, please email app support.
  • Please keep your emails brief (shorter emails get quicker responses). Be sure to check your junk/spam folder and add support@drsarasolomon.com to your "safe list" so it goes to your inbox.